Privacy Policy

‍Last updated: 24 July 2026

1. About this Privacy Policy

Square Foot Solutions Pty. Limited, trading as Dexion Logistics (ABN 42 003 846 633) (“Dexion Logistics”, “we”, “us” or “our”), is committed to protecting the privacy of the personal information we collect and hold.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information in connection with:

• our website at dexionlogistics.com.au;
• enquiries, quotations and service requests;
• the supply, installation, inspection and maintenance of our products and services;
• marketing and business communications;
• visits to our offices, warehouses or other premises; and
• our other business activities.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

2. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on your interaction with us, the personal information we collect may include:

• your name;
• email address;
• telephone or mobile number;
• residential, business, delivery or site address;
• postcode and geographic location;
• company name, job title and business contact details;
• information included in an enquiry, quote request, service request or appointment booking;
• information about your warehouse, workplace, project or storage requirements;
• transaction, invoice, account and payment information;
• records of communications with you;
• marketing preferences and subscription status;
• feedback, survey responses and complaint information;
• website usage, device, browser, IP address and cookie information;
• photographs, video recordings or CCTV footage collected at our premises or project sites, where applicable; and
• employment or recruitment information where you apply for a position with us.

We do not generally collect sensitive information unless it is reasonably necessary for our activities and you have consented, or its collection is otherwise permitted or required by law.

3. How we collect personal information

We may collect personal information directly from you when you:

• submit an enquiry or form through our website;
• request an appointment, consultation, safety audit, service or quotation;
• communicate with us by telephone, email, online form, social media or in person;
• purchase or enquire about our products and services;
• visit our premises, showroom, warehouse or a project site;
• subscribe to product information, news or marketing communications;
• participate in a survey, promotion or event;
• provide feedback or make a complaint; or
• apply for employment with us.

We may also collect personal information from:

• your employer, representative or another person acting on your behalf;
• customers, suppliers, contractors, installers or business partners;
• Dexion-related businesses or members of the Dexion dealer and supplier network;
• publicly available sources, business directories and professional networking platforms;
• analytics, advertising and technology service providers; and
• other third parties where you have consented or where collection is authorised by law.

Where practical, you may interact with us anonymously or using a pseudonym. However, we may need your identity and contact information to provide a quotation, arrange a site visit, deliver products, perform services or respond properly to an enquiry.

4. Why we collect and use personal information

We may collect, hold, use and disclose personal information to:

• respond to enquiries and requests;
• arrange appointments, consultations, inspections and site visits;
• prepare designs, proposals and quotations;
• supply, deliver, install, relocate, inspect, repair and maintain products and storage systems;
• manage customer, supplier and contractor relationships;
• administer orders, contracts, accounts, payments and warranties;
• provide after-sales support and customer service;
• communicate about projects, services, safety matters or operational requirements;
• understand customer requirements and improve our products, services and website;
• conduct research, reporting, analytics and business planning;
• manage security, workplace health and safety and access to our premises;
• send marketing communications where permitted;
• assess employment applications;
• prevent fraud, misuse, security incidents or unlawful activity;
• comply with contractual, regulatory and legal requirements; and
• establish, exercise or defend legal claims.

We may also use personal information for another purpose where you have consented or where the use is permitted or required by law.

5. Website information, cookies and analytics

When you visit our website, certain technical information may be collected automatically, including:

• your IP address;
• browser and device type;
• operating system;
• pages viewed;
• referring website;
• date and time of access;
• approximate location; and
• interactions with website forms, buttons and content.

Our website may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website performance, measure marketing effectiveness and improve the user experience.

Some information collected through these technologies may be handled by third-party analytics, advertising, hosting or technology providers.

You can usually control or disable cookies through your browser settings. Disabling some cookies may affect the availability or operation of certain website features.

Where required, we will obtain consent before using non-essential tracking technologies.

6. Direct marketing

Where you have consented, or where otherwise permitted by law, we may use your contact information to send you information about:

• Dexion Logistics products and services;
• warehouse storage and automation solutions;
• product announcements and industry updates;
• events, promotions and offers; and
• information we believe may be relevant to your business.

You may unsubscribe at any time by:

• using the unsubscribe link included in an email;
• following the opt-out instructions in a message; or
• contacting us using the details below.

We will process unsubscribe requests within the time required by applicable law. Unsubscribing from marketing will not prevent us from sending necessary service, account, project or transactional communications.

Australian commercial electronic messages generally require consent, accurate sender identification and an accessible unsubscribe facility.

7. Who we may disclose personal information to

We may disclose personal information where reasonably necessary to:

• our employees, officers and authorised representatives;
• related entities and Dexion network businesses;
• product manufacturers, suppliers and distributors;
• installers, engineers, consultants, inspectors, transport providers and subcontractors;
• website hosting, cloud storage, CRM, email, analytics, marketing and IT providers;
• payment, accounting, finance and debt-recovery providers;
• insurers, auditors, solicitors and other professional advisers;
• government agencies, regulators, law-enforcement bodies and courts;
• a purchaser or adviser involved in a proposed sale, merger or restructuring of our business; and
• any other party authorised by you or permitted or required by law.

We do not sell personal information to third parties.

8. Overseas disclosure and storage

Some of our website, cloud, email, analytics, data-storage or technology service providers may store or process information outside Australia.

Overseas recipients may be located in countries including the United States, as well as other countries in which our service providers or their subcontractors operate.

Where required by applicable privacy law, we will take reasonable steps to ensure overseas recipients handle personal information consistently with the Australian Privacy Principles. However, overseas recipients may be subject to different privacy and data-protection laws.

9. How we protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Measures may include:

• access restrictions and user authentication;
• secure systems and reputable technology providers;
• staff confidentiality obligations;
• physical security measures;
• system monitoring, maintenance and backups;
• secure disposal or de-identification processes; and
• internal procedures for responding to privacy and cybersecurity incidents.

No website, electronic transmission or storage system can be guaranteed to be completely secure.

10. Retention of personal information

We retain personal information only for as long as reasonably necessary to:

• provide our products and services;
• maintain customer and project records;
• meet warranty, safety and compliance requirements;
• resolve disputes;
• comply with taxation, accounting, employment and other legal obligations; and
• support our legitimate business activities.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to applicable legal and recordkeeping requirements.

11. Data breaches

We maintain processes for responding to suspected loss, unauthorised access or disclosure of personal information.

Where a data breach is likely to result in serious harm and the Notifiable Data Breaches scheme applies, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

12. Accessing or correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.

Please contact our Privacy Officer using the details below. We may need to verify your identity before processing a request.

We will respond within a reasonable period. In some circumstances, the law may permit us to refuse access or correction. Where this occurs, we will generally provide written reasons unless it would be unreasonable or unlawful to do so.

We do not usually charge for making a request. We may charge reasonable administrative costs where permitted, and we will notify you before doing so.

13. Privacy complaints

To make a privacy complaint, please contact our Privacy Officer and provide:

• your name and contact details;
• a description of the privacy issue;
• relevant dates, communications or documents; and
• the outcome you are seeking.

We will acknowledge and investigate your complaint and aim to respond within a reasonable period.

Where you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

14. Third-party websites

Our website may contain links to websites operated by third parties, including suppliers, manufacturers, mapping services and social media platforms.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of each third-party website before providing personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy when our business practices, technology or legal obligations change.

The latest version will be published on our website with the date it was last updated. The OAIC recommends keeping an APP privacy policy clearly expressed, current and readily accessible from the organisation’s website.

16. Contact us

Questions, requests and complaints concerning privacy can be directed to:

Privacy Officer
Square Foot Solutions Pty. Limited trading as Dexion Logistics
ABN 42 003 846 633
1 Tyrone Place
Erskine Park NSW 2759
Australia

Email: info@dexionlogistics.com.au
Telephone: (02) 9838 7770

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